This Privacy Policy describes how Pixel Play Studios Lda. ("we", "us", or "our") collects, uses, and shares information when you use our online platform and related services (collectively, "our service"). We are committed to protecting your privacy and handling your data in an open and transparent manner.
Data Controller:
Pixel Play Studios Lda. is the data controller responsible for processing your personal data collected through our service. Our address is 150 Avenida 5 de Outubro, 8º andar, Lisboa, Lisboa, 1050-099 Portugal.
Information We Collect:
We collect information from you in a few ways:
Information You Provide: When you interact with our service, you may provide us with personal data. This could include information you provide when creating an account (such as a username, email address, password), completing your profile, participating in forums or chats, making purchases, or contacting support. The types of data you provide depend on the specific features you use.
Information Collected Automatically: We automatically collect certain information when you access and use our service. This technical and usage data may include your IP address, device information (type, operating system, unique identifiers), browser type, pages visited, actions taken within the service (like game progress, scores, interactions), crash logs, and referring URLs. This data helps us understand how our service is used and improve your experience.
Information from Third Parties: We may receive information about you from third parties, such as partners (like platform providers where our games are distributed), analytics providers, or security services, where such data is lawfully shared.
How We Use Your Information:
We use your information for various purposes, relying on specific legal bases under data protection laws:
To Provide and Maintain Our Service: We use your data to operate our online platform, manage your account, deliver the games and services you request, process transactions, and provide customer support. This is necessary for the performance of our contract with you.
To Improve and Develop Our Service: We analyze usage data to understand how our service is performing, identify bugs, develop new features, and enhance the overall user experience. This is based on our legitimate interests in improving our offerings.
For Security and Fraud Prevention: We use data to monitor for and prevent fraudulent activity, unauthorized access, and other harmful behavior, ensuring the security and integrity of our service. This is based on our legitimate interests and, in some cases, legal obligations.
To Communicate with You: We may use your contact information to send you service-related announcements, updates, security alerts, and administrative messages. We may also send you marketing communications if you have provided consent or if it is based on our legitimate interests and permitted by law (with an option to opt-out).
For Analytics: We use data to conduct analytics and research to understand user demographics, behavior, and trends, which helps us make informed business decisions. This is based on our legitimate interests.
To Comply with Legal Obligations: We may process your data when required by law, such as responding to legal requests, court orders, or regulatory requirements.
Sharing Your Information:
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
With Service Providers: We use trusted third-party companies and individuals to perform services on our behalf, such as hosting, data analysis, payment processing, customer support, and marketing assistance. These service providers are authorized to use your personal data only as necessary to provide these services to us and are obligated to protect your information.
For Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such event and explain your choices.
For Legal Reasons: We may disclose your information if required to do so by law, in response to a legal process (e.g., a court order, subpoena), or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
With Affiliates: We may share information with our parent company, subsidiaries, and affiliates for business purposes, such as providing and improving our services.
Data Retention:
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The exact retention period depends on the type of data and the purpose of processing. When we no longer need your data, we will securely delete or anonymize it.
Data Security:
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
International Data Transfers:
As a company based in Portugal, your data is primarily processed within the European Economic Area (EEA). However, some of the service providers we use may be located outside the EEA. When we transfer your personal data to countries outside the EEA that have not been deemed to provide an adequate level of data protection by the European Commission, we put in place appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data is protected to the same standard as in the EEA.
Your Data Protection Rights:
Depending on your location and applicable law (such as GDPR), you have certain rights regarding your personal data:
Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to Be Forgotten): You have the right to request that we delete your personal data under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Right to Object to Processing: You have the right to object to our processing of your personal data under certain circumstances, particularly where the processing is based on our legitimate interests or for direct marketing purposes.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller, where technically feasible and where the processing is based on consent or contract.
Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.
Right to Complain to a Supervisory Authority: You have the right to lodge a complaint with a competent data protection supervisory authority if you believe our processing of your personal data infringes applicable law. The relevant authority in Portugal is the Comissão Nacional de Proteção de Dados (CNPD).
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
Third-Party Links:
Our service may contain links to websites or services operated by third parties. This Privacy Policy does not apply to those third-party sites or services. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.
Children's Privacy:
Our service is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information as quickly as possible. If you believe we might have any information from or about a child under 16, please contact us.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our online platform or by other means as required by law. We encourage you to review this policy periodically.
Contact Us:
If you have any questions about this Privacy Policy or our data practices, you may contact us at:
Pixel Play Studios Lda.
150 Avenida 5 de Outubro,
8º andar,
Lisboa, Lisboa, 1050-099
Portugal